Refund policy

Returns and refunds

These terms apply equally to retail customers and approved organizations purchasing directly from Pitchcall Athletics.

30-day returns

Request a return within 30 days of delivery by emailing help@pitchcallathletics.com with your order number and the items you wish to return. We will provide return authorization and shipping instructions. Ship your return within 14 days after authorization.

You may set up the system and reasonably evaluate it at practice. Equipment must be clean, functional, and undamaged for a change-of-mind return. Standard programming and mounted charging cradles do not make a product ineligible for return.

Bundle returns must include the complete bundle: watches, charging cradles and mounts, case, hub, power banks, and all other included accessories. An additional-watch return must include its charging cradle. Package all items securely for return shipping.

Return shipping and refunds

For change-of-mind returns, the customer pays return shipping and the original $19.99 shipping charge is nonrefundable. There is no restocking fee for complete, eligible returns.

We refund the amount actually paid for eligible returned products, including applicable refunded taxes, to the original payment method within 10 business days after receipt and inspection. Your payment provider may take additional time to post the refund.

If an item arrives defective, damaged, or incorrect, contact us so we can resolve the issue. We cover return and replacement shipping for these items. If an eligible order is returned in full because it arrived defective, damaged, or incorrect, we also refund the original shipping charge.

Cancellations before shipment

You may cancel an order before it ships for a full refund. Email help@pitchcallathletics.com with your order number as soon as possible. Once an order has shipped, the return process above applies.

One-year limited hardware warranty

Pitchcall Athletics provides this limited warranty to the original purchaser or purchasing organization for one year from delivery. It covers defects in materials, workmanship, programming, and assembly under normal intended use, including normal intended softball and baseball use.

Covered equipment

Coverage includes the watches, dugout transceiver hub, charging cradles and mounts, protective case, and power banks supplied by Pitchcall Athletics, including additional watches purchased separately. Battery manufacturing defects are covered; normal battery-capacity decline is not.

What is not covered

This limited warranty does not cover loss, theft, cosmetic wear, normal battery-capacity decline, or damage caused by misuse, crushing, improper charging, or liquid exposure beyond the product's stated protection. Damage caused by unauthorized modifications or repairs is excluded; opening or repairing a device does not by itself void coverage for unrelated defects.

How to make a claim

Email help@pitchcallathletics.com within the warranty period with your order number, the affected component, and a description of the problem. Include a photo or video if it helps explain the issue. We will provide troubleshooting and, where needed, return instructions.

For covered claims, Pitchcall Athletics will repair or replace the affected component at no charge and provide prepaid return shipping and replacement shipping. If repair or replacement is not reasonably possible, we will provide an appropriate refund based on the amount paid for the affected equipment. Any proposed paid repair for a non-covered issue requires your agreement before work begins.

Repaired or replacement equipment is covered for the remainder of the original warranty or 90 days after its delivery, whichever is longer.

App access and your rights

Permanent iOS companion-app access is included with your system without a subscription fee. This is separate from the one-year hardware warranty and does not extend hardware replacement coverage indefinitely.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.

For return or warranty assistance, contact Pitchcall Athletics at help@pitchcallathletics.com.